1. Our Approach to Refunds

We believe in our XTREMEHDIPTV IPTV service and work every day to give you a smooth, stable streaming experience. However, we understand that things can go wrong: device compatibility, local internet issues, or unexpected technical problems.

If you are not satisfied with your purchase or face an issue that makes our IPTV subscription unusable and that we cannot reasonably resolve, we may offer a refund in line with the conditions below.

For the best experience, we always recommend starting with a trial IPTV subscription before purchasing a long-term plan (1–12 months).

2. How to Request a Refund

To help us understand your situation and respond quickly, please follow these steps if you want to request a refund for your XTREMEHDIPTV subscription:

• Step 1 – Locate your order: Find your payment confirmation email and note your transaction/order ID.
• Step 2 – Email our support: Send an email with the subject “Request for Refund – [Your Order ID]” to: contact@xtremehdiptv.tech
• Step 3 – Describe the issue: Explain clearly:
  • Which device/app you are using (e.g. Smart TV, Firestick, Android, iOS, IPTV player).
  • What exactly is not working (no channels, constant buffering, cannot log in, etc.).
  • Since when the problem started and any error messages you see.
• Step 4 – Provide proof if needed: We may ask for short screenshots or videos so we can understand the issue and show you what is happening from our side in a transparent and honest way.

Our goal is always to fix the problem first. If, after our support and troubleshooting, the IPTV service is still unusable, a refund may be approved according to the rules below.

3. Conditions for Refund Eligibility

To keep things fair for everyone, our refund policy includes the following conditions:

• Support first: We cannot issue refunds for technical issues unless you allow our team to properly assist you and try recommended solutions (settings, app changes, device checks, etc.).
• 48-hour resolution window: If, after collaborating with support and following our instructions, we are still unable to make your IPTV subscription usable within 48 hours, we may proceed with a refund.
• 72-hour refund window: Refund requests must be made within 72 hours of the original purchase. After this period, we can no longer process a full refund.
• Full vs partial refunds: Purchases made less than 72 hours ago may be refunded in full if eligible. For longer usage periods, we may offer a partial refund based on the time already used and remaining on your subscription.

Our support team will review each case individually and contact you with a clear explanation of our decision.

4. Refund Processing Time & Payment Provider Delays

Once a refund for your XTREMEHDIPTV subscription is approved on our side, it is sent to your original payment method (for example, bank card or other processor).

• Standard card refunds: In many cases, banks process refunds within 20 to 31 working days.
• Extended delays: Some financial institutions may take up to 90 days to finalize the refund, depending on their internal processes.

We are the IPTV service provider, not the payment provider. This means that, once we have submitted the refund, we do not control your bank or payment platform’s processing time.

We always try to validate and submit approved refunds as quickly as possible after verifying your information.

5. Cases Where Refunds Are Not Granted

To protect the service and keep it fair for all users, we cannot provide refunds in the following situations:

5.1. Channel lineup and personal preference

• No refund is issued if you are not satisfied with the channel lineup, specific channels, or content categories, as long as the service is technically working.
• We strongly recommend using a trial IPTV plan to test channels, quality and compatibility before purchasing a 1–12 month subscription.

5.2. User-side setup issues

• If you are unable to set up your own box, device, or IPTV app and do not follow our support steps, we cannot guarantee a refund.
• Our team will always do its best to guide you (tutorials, screenshots, step-by-step help), but we cannot control the condition of your devices, TV, router, or local network.

5.3. Temporary freezing, buffering or unstable channels

Although our servers are managed and monitored by experienced engineers, IPTV technology can sometimes be affected by temporary issues. For example:

• Fluctuations or instability in your local internet connection.
• Incorrect device/app configuration or outdated apps.
• Problems with your internet service provider (ISP).
• Channel issues on the content provider side.
• Temporary server updates or restarts for performance and maintenance.

These issues are usually short-term and fixable. Our team constantly monitors the service and works to reduce them, but they do not always qualify for a refund on their own.

5.4. Disputes & chargebacks without contacting support

If you open a dispute or chargeback with your bank or payment provider before contacting us:

• Your IPTV access may be temporarily suspended while the dispute is investigated.
• We may not be able to issue an additional refund while the dispute is open.

Please always reach out to contact@xtremehdiptv.tech first – in most cases we can resolve things faster and more smoothly directly with you.

6. Service Issues Caused by Us & Possible Compensation

If, due to a server issue or problem on our side, you are unable to use your XTREMEHDIPTV subscription for more than 48 consecutive hours, we will work with you on a fair solution.

Depending on the situation, we may:

• Fully refund your IPTV package price, or
• Add the lost time on top of your subscription for free, plus an additional bonus period we can agree on together.

Our priority is to treat you fairly and make sure you feel confident using xtremehdiptv.tech for your IPTV needs.

7. Contact Us About This Refund Policy

If you have any questions about this Refund & Return Policy, or if you need help with an existing IPTV subscription, please contact us:

Email: contact@xtremehdiptv.tech

When you contact us with clear details and your order ID, we can usually help you much faster and make sure you don’t lose both your money and your IPTV access.